Returns & Refunds

We want you to love your DJI gear. If something isn’t right, we’ll make it right with a clear returns process and fast support. This policy applies to purchases made on DroneCombos.com.

Return Window
30 days from delivery
Condition
New/unused, original packaging
Refund Time
After inspection + approval
Important: Our main products are dispatched from the USA. Return addresses may vary by item. Please contact us first so we can confirm the correct return location and issue an authorization.

What’s Eligible for Return

  • Unopened / unused items in original packaging within 30 days of delivery.
  • Accessories (batteries, chargers, props, hubs, filters, guards) must be unused and uninstalled.
  • Combos & bundles must be returned complete with all included items, gifts, and inserts.

Non-Returnable Items

  • Items marked Final Sale or Clearance (if stated on the product page).
  • Opened software codes, redeemed vouchers, or digital downloads.
  • Used items (flown drones, installed props/guards/filters) unless confirmed faulty under warranty.
  • Items returned without all original parts, packaging, manuals, or included bonuses.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing parts, contact us within 48 hours of delivery so we can help fast. Please include:

  • Order number
  • Clear photos of the item and packaging (including shipping label)
  • A brief description of the issue

Return Shipping Costs

Reason for Return Who Pays Return Shipping? Notes
Changed mind / ordered wrong item Customer Item must be new/unused in original packaging.
Damaged in transit / wrong item sent DroneCombos Must be reported within 48 hours with photos.
Faulty / defective (verified) Case-by-case We may troubleshoot first; if confirmed, we’ll advise next steps.

Refunds

  • Refunds are issued to the original payment method once the return is received and inspected.
  • Shipping fees (including express upgrades) are generally non-refundable unless we made an error.
  • If the item is returned used, incomplete, or not in original condition, we may reduce the refund or decline the return.

Exchanges

We can help with an exchange where stock is available. The fastest option is usually to return the original item and place a new order.

How to Start a Return

  1. Contact us with your order number and the item(s) you want to return.
  2. We’ll confirm eligibility and provide the correct return address + instructions.
  3. Ship the item using a trackable service. Keep your tracking number until your refund is completed.
Need help? Visit Contact Us or track your shipment at Track Order.
Tip: For faster processing, include your order number in your message.

This policy is designed to be fair and clear. It does not limit your rights under applicable consumer laws in your country/region.